Frequently Asked Questions

We hope you find the answers to your questions here, but if you need to contact us we are here for you in the chat 09-17 or send us an email at

We are available for any questions you may have, assistance change size or products, and offer styling advice.

Can I call you?

Online is what we do best at Nootka, so our customer service team works mainly via email. We do not have a call center, which means that we cannot receive large amounts of calls. If a call is the best way to solve your problem, we will be happy to call you after we have received your question by email.

Order & Shipping

Returns & Refunds 

Jewelry Lifecycle/Product Care