You are always eligible for return within 14 days after delivery. Send us an email to firstname.lastname@example.org and please make sure to include your order number, the name of the item you wish to return and if there is a specific reason for the return. If your order was placed within rest of EU/rest of world, you are eligible to both return and exchange, but all costs for shipping and duties/import & export taxes will then be paid by the client. Please send us an email for further address information.
Exchange: Simply return the product you have received and order your new product separately.
Please note the following:
Items must be returned in perfect condition, unused and returned inside the original Nootka box. Please secure the original packaging inside another carton box to avoid any damage on the Nootka packaging or items when shipping back.
Nootka reserves the right to reject any returned items that do not meet the above requirements.
Please note that Nootka will not be able to refund customs and VAT and/or any additional charges that may occur for orders sent to destinations outside the EU.
All returns that are shipped back within the 14-day time period and that are fulfilling the above requirements, will be refunded to the original form of payment unless otherwise agreed.