NOOTKA - FAQ

1. What makes Nootka Jewelry's hoop earrings unique?

At Nootka Jewelry, we specialize in handcrafted hoop earrings made from sterling silver and gold. Our top-selling products, such as the 'Mid Hoop Silver' and 'Mini Hoop Silver', are inspired by the raw beauty of stone cliffs, giving them a unique and organic design. Each pair of earrings is meticulously crafted with quality materials and attention to detail, making them truly one-of-a-kind.

2. How long do I have to return or exchange an item?

You have 14 days from the date of delivery to return or exchange an item purchased from Nootka Jewelry. For orders placed in December, we offer an extended exchange period until January 12th. Please note that all returns and exchanges must meet our specified requirements.

3. What is the process for returning an item?

To initiate a return, please send an email to contact@nootka-jewelry.com with your order number, the name of the item you wish to return, and the reason for the return. If you are located within the rest of the EU or rest of the world, you are eligible for both return and exchange, but shipping costs and duties/import/export taxes will be paid by the client. We will provide you with a shipping label upon request.

It is important to note that items must be returned in perfect condition, unused, and inside the original Nootka box. Please ensure the original packaging is secured inside another carton box to prevent any damage during shipping.

Kindly be aware that Nootka reserves the right to reject any returned items that do not meet the specified requirements. Refunds for eligible returns will be issued to the original form of payment, unless otherwise agreed upon.

4. Do you offer international shipping?

Yes, we offer international shipping to destinations outside the EU. However, please note that Nootka Jewelry will not be able to refund customs and VAT, as well as any additional charges that may occur for orders sent to destinations outside the EU. Please be aware of your country's import regulations and any associated costs before placing an order.

5. What should I do if I receive a defective, damaged, or wrong item?

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right by providing a suitable solution.

6. How can I ensure I get the item I want through an exchange?

The fastest way to secure the item you desire is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item. This ensures a seamless process and allows you to get exactly what you want.

7. What is the return and exchange policy at Nootka Jewelry?

Items purchased on Nootka-jewelry.com are eligible for return or exchange within 14 days of delivery. If your order was placed within the rest of the EU or rest of the world, you are eligible for both return and exchange, but all costs for shipping and duties/import & export taxes will be paid by the client. Please send us an email to receive your shipping label.

Please note that items must be returned in perfect condition, unused, and inside the original Nootka box. We reserve the right to reject any returned items that do not meet these requirements. Refunds will be issued to the original form of payment, unless otherwise agreed.

8. How can I ensure I get the item I want through an exchange?

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. This ensures a smooth and efficient exchange process, allowing you to get the desired item as quickly as possible.

9. How long does it take to process and ship an order?

Once your order is placed, it will typically take 1-2 business days for us to process and ship your items. However, please note that during busy periods or holidays, there may be slight delays in processing and shipping times. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

10. Can I track the status of my order?

Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status and progress of your delivery. If you have any concerns or questions about the status of your order, please feel free to contact our customer support team.

11. How can I contact Nootka Jewelry for further assistance?

If you have any further questions, concerns, or need assistance, please don't hesitate to contact us. You can reach our customer support team by sending an email to contact@nootka-jewelry.com. We strive to provide excellent customer service and will respond to your inquiries as soon as possible.