Frequently Asked Questions
You are welcome to visit our store at Döbelnsgatan 55 in Stockholm. The store is open between 13:00 -17:00 Monday until Friday.
If you made your order before 1pm your order will most likely be shipped the same day. Deliveries within Sweden usually takes between 1-2 working days. Shipping to rest of the world usually takes between 2-4 working days depending on where you are located.
When the order has been shipped you will receive an email from us with a tracking link so that you can follow the status of your delivery.
If you have any issues with your delivery, please don't hesitate to contact us at firstname.lastname@example.org or in the live chat. We are happy to help!
We hope you find the answers to your questions here, but if you need to contact us we are here for you in the chat 09-17 or send us an email at email@example.com.
Can I call you?
Online is what we do best at Nootka, so our customer service team works mainly via email. We do not have a call center, which means that we cannot receive large amounts of calls. If a call is the best way to solve your problem, we will be happy to call you after we have received your question by email.
All Nootka jewelry are handcrafted in Stockholm made from recycled 925 sterling silver.
All Nootka jewelry is nickel-free.
As with all gold-plated jewelry, the gold weakens over time when exposed to water, perfume, chemicals etc. Try to keep your precious jewelry away from that if possible. If you wish to do a quick touch up at home, our Nootka Care Kit is the perfect go to.
Last year we also launched our a service called Nootka Care. This service is great if you need more than just a quick touch up. As a Nootka customer you can send in your jewelry for gold plating, polishing or a repair at cost price.
The easiest way to measure the circumference of your finger is by using a tape measure.
Don't forget that if the ring does not fit as you wish you can always return your item within 14 days or change size. We are happy to help you! We also offer a size guide on all ring product pages. Please visit there for more guidance.