Frequently Asked Questions
If you made your order before 1pm your order will most likely be shipped the same day. Deliveries within Sweden usually takes between 1-2 working days. Shipping to rest of the world usually takes between 2-4 working days depending on where you are located.
When the order has been shipped you will receive an email from us with the tracking link so that you can follow the status of your delivery.
If you have any issues with your delivery, please don't hesitate to contact us at email@example.com. We are happy to help!
We hope you find the answers to your questions here, but if you need to contact us we are here for you in the chat 09-17 or send us an email at firstname.lastname@example.org.
Can I call you?
Online is what we do best at Nootka, so our customer service team works mainly via email. We do not have a call center, which means that we cannot receive large amounts of calls. If a call is the best way to solve your problem, we will be happy to call you after we have received your question by email.
All nootka jewelery is handcrafted in stockholm from recycled 925 stearling silver
All Nootka Jewelry are nickel-free.
As with all gold-plated jewelry, the gold weakens over time if they are exposed to water, hair products, etc. Try to keep your precious jewelry away from that if possible!
However, we are launching a service later this year where Nootka customers will be able to send in their jewelry for a plating if needed for a symbolic price. Stay tuned!
The easiest way to measure the circumference of your fingers is by using a tape measure. Then you can be sure that it will be right.
Don't forget that if the ring does not fit as you wish you can always return your item within 14 days or change size. We are happy to help you!